Privacy Policy

This Privacy Policy explains how Hala Media LTD, operating Halla Drama, collects, uses, stores and shares personal data when you use our website, mobile applications and streaming services. It should be read with our Terms and Cookie Policy.

We may collect account and profile data such as your name, email address, language, country and referral code; authentication identifiers supplied by Google, Apple or another sign-in provider; viewing activity such as watch history, progress, searches, favourites, ratings and recommendations; purchase, subscription, wallet and transaction records; support communications; and technical data such as IP address, device and app identifiers, operating system, app version, language, diagnostic logs, crash data and notification tokens.

When you choose a photo or video, the app accesses only the item you select through the system picker. We do not receive your payment-card number from Apple or Google.

We use personal data to create and secure accounts; authenticate sign-in; stream content and save playback progress; personalise recommendations and language; process subscriptions, in-app purchases and rewards; provide support; send service notifications; prevent fraud, abuse and unauthorised account sharing; diagnose failures; improve performance; and comply with legal, tax, accounting and regulatory obligations.

Depending on the processing and applicable law, we rely on performance of our contract, compliance with law, legitimate interests in operating and protecting the service, or your consent. You may withdraw consent where consent is the legal basis.

We may share only the data necessary with hosting, content-delivery, analytics, crash-reporting, customer-support, email and notification providers; with Apple, Google and payment providers for authentication, purchases and fraud prevention; with professional advisers and public authorities where required by law; and in connection with a merger, financing or transfer of the business subject to appropriate safeguards.

We do not sell personal data.

We keep account data while your account is active and for only as long afterwards as needed for the purposes described here. You may request account deletion in the app or by emailing support@halladrama.com. We normally delete or anonymise account, profile, watch-history, favourites and recommendation data within 30 days after verifying the request. Limited payment, security, fraud-prevention, tax or dispute records may be retained for the period required by law.

Subject to applicable law, you may request access to, correction of, portability of, restriction of or deletion of your personal data, and may object to certain processing. You can manage language, notifications and available privacy preferences in the app or device settings. To exercise a right, contact support@halladrama.com. We may verify your identity before completing a request.

Our providers may process data outside your country, including outside the United Arab Emirates. We use legally recognised safeguards for international transfers where required. We apply reasonable technical and organisational measures designed to protect personal data, including encrypted transmission, access controls and monitoring, but no system is completely secure.

Users under 18 may use the service only as permitted by our Terms and with any required consent of a parent or legal guardian. We do not knowingly collect personal data from a child contrary to applicable law. A parent or guardian who believes a child provided data without the required consent should contact us so that we can investigate and delete it where appropriate.

We may update this Policy and will publish the revised version with a new last-updated date. We will provide additional notice where a change is material or consent is required.

Hala Media LTD, United Arab Emirates. For privacy questions or requests, email support@halladrama.com.